Manage your cover

Making a claim

Medical claims

To make a claim for medical expenses, you will need to send through your receipts along with a Frank claim form.

We can only pay on medical expenses for a period of time that you were an inpatient in hospital, so we will need a corresponding hospital account. We will usually be able to get this directly from the hospital.

The claim form contains a declaration regarding GST. It includes questions to enable us to determine if you or another party paying for your Plan, e.g. Sponsor/Employer, has an entitlement to claim part or all of the GST paid as an input tax credit.

Paying Providers

Most Medical Practitioners will require payment at the time of consultation. We will then reimburse you for the benefits you are entitled to.

If a provider is happy to be paid directly by Frank, we will pay them directly by either cheque or direct deposit. They will then send you a bill for the outstanding amount, if applicable.

Hospital Claims

In order to receive maximum benefits, you'll need to ensure you are either admitted to a public hospital or one of Frank's participating private hospitals.

For hospital expenses claims, we can arrange payment directly to providers. Please request the receptionist or hospital admissions officer to call us on +61 3 5202 8770 and provide details of the account.

Time Limits

Please note that benefits are only paid if the claim is made within 2 years of when you received the service or treatment and if covered under the terms of your cover.