Information for Providers

Frank was born in October 2009. Frank's old man, GMHBA, has been in the insurance business since 1934 and today is one of Australia's most trusted health funds.

Here's what the Frank member card looks like:

GMHBA takes care of all the paperwork, leaving Frank more time to simplify health insurance. That's why Frank shares GMHBA's hospital and medical provider agreements. There are other similarities too.

Contacting Frank

If you have any questions, contact Frank on +61 3 5202 8770.

Frank Overseas Visitors Health Cover ECLIPSE details

  • Fund Brand ID: GMH
  • Location ID: HSL00396

Information for hospital providers

Private Hospital Agreements

Frank members love the fact Frank has agreements with more than 480 private hospitals around Australia. The Australian Health Services Alliance (AHSA) takes care of the paperwork.

Refer to the AHSA agreement for your hospital.

If you have any questions for about Frank products or benefits, contact Frank on +61 3 5202 8770.

Patient Eligibility Checks

You can perform Online Eligibility Checks (OEC) on ECLIPSE if a Frank member is being admitted to your hospital. All you need is the patient's member number and admission details for an immediate response.

Refer to the Medicare ECLIPSE website for details on the functionality offered by each health fund.

ECLIPSE Hospital Claims

In short, billing Frank is just like sending an account to GMHBA.

You can submit Inpatient Hospital Claims (IHC) through ECLIPSE if a Frank member has been admitted to your hospital. All you need is the patient's member number and admission details.

Refer to the Medicare ECLIPSE website for details on the functionality offered by each health fund.

Information for Medical providers

ECLIPSE Medical Claiming

You can submit Inpatient Medical Claims (IMC) through ECLIPSE if you've treated a Frank member as a private patient in hospital. All you need is the patient's member number and treatment details.

Refer to the Medicare ECLIPSE website for details on the functionality offered by each health fund.