Information for Providers
Frank was born in October 2009. Frank's old man, GMHBA, has been in the insurance business since 1934 and today is one of Australia's most trusted health funds.
GMHBA takes care of all the paperwork, leaving Frank more time to simplify health insurance. That's why Frank shares GMHBA's hospital and medical provider agreements.
Information for hospital providers
Private Hospital Agreements
Frank has agreements with more than 480 private hospitals around Australia. The Australian Health Services Alliance (AHSA) takes care of the paperwork.
Refer to the AHSA agreement for your hospital.
If you have any questions about Frank products or benefits, contact Frank on +61 3 5202 8770.
Patient Eligibility Checks
You can perform Online Eligibility Checks (OEC) on ECLIPSE if a Frank member is being admitted to your hospital. All you need is the patient's member number and admission details for an immediate response.
Refer to the Medicare ECLIPSE website for details on the functionality offered by each health fund.
ECLIPSE Hospital Claims
In short, billing Frank is just like sending an account to GMHBA.
You can submit Inpatient Hospital Claims (IHC) through ECLIPSE if a Frank member has been admitted to your hospital. All you need is the patient's member number and admission details.
Refer to the Medicare ECLIPSE website for details on the functionality offered by each health fund.
Information for Medical providers
ECLIPSE Medical Claiming
You can submit Inpatient Medical Claims (IMC) through ECLIPSE if you've treated a Frank member as a private patient in hospital. All you need is the patient's member number and treatment details.
Refer to the Medicare ECLIPSE website for details on the functionality offered by each health fund.